In the case of damaged goods it is your responsibility to file a complaint. A complaint is only valid if it follows our company policy. All broken items needs to be taken picture of and sent by email to [email protected]. Pictures need to be sent together with a description of the complaint within 3 days upon delivery. In your complaint kindly state your company name, customer no, invoice no. Be sure to save the original box in the event that you need to return the damaged item. We will not accept returns without the original packaging.

In the case of items gone missing from your delivery. Please contact us immediately with the specific items that are missing. Make sure that all boxes are opened sometimes items can be packed together in a big box to maximize save space and minimize the freight cost.

If you are missing a credit not please let us know by sending an email to [email protected] be sure to include your claim, any necessary information such as pictures of the breakage as well as your name, customer number and order number.

Please let us know asap, so we can help you get the right item. Please note that the item code and description may vary from season and a specific items can sometimes get new codes and packaging.

Filipiniana are NOT responsible for delays and errors due to circumstances beyond our control, such as labor disputes, fire, war, government decisions, reduced or non-delivery from our suppliers. Filipiniana are not responsible for any changes of products characteristics made by the suppliers and other factors beyond our control. We are not responsible for direct or indirect damage/loss that may occur for our customers